Magic Soap

We offer fast and reliable shipping for all our clothing items. Orders are processed within 5-8 business days and shipped via standard delivery, which typically takes 3-5 business days.

Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. Enjoy free shipping on orders On all orders over ₹499.For any questions regarding your order, please contact our customer service team for assistance.

We want you to be satisfied with your purchase. Returns may be accepted when the conditions below are met.

Return Eligibility

To be eligible for a return:

• 
  The return request must be made within 30 days of purchase.
  
• 
  The item must be unused and in the same condition in which it was received.
  
• 
  The product must be returned in its original packaging with all labels, accessories, and included items.
  
• 
  Proof of purchase or the original order details may be required.
  

For hygiene and safety reasons, opened or used personal-care and beauty products may not be eligible for return unless they are damaged, defective, or incorrectly supplied.

How to Request a Return

Before sending any product back, please contact our customer support team to request return instructions and the correct return address.

Do not return products without prior approval, as this may delay the return process.

Return Shipping

Customers may be responsible for return shipping costs unless:

• 
  The product is damaged or defective.
  
• 
  The wrong product was delivered.
  
• 
  The order was not delivered as described.
  

Original delivery charges are generally non-refundable unless required under applicable consumer laws.

Refunds

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Processing times may vary depending on the payment provider or bank.

For Cash on Delivery orders, approved refunds may be issued through bank transfer or another suitable payment method after the required payment details are provided.

Damaged, Defective, or Incorrect Products

Please contact us as soon as possible after delivery if your product is damaged, defective, missing items, or different from what you ordered.

To help us review the issue, we may request:

• 
  Clear photographs
  
• 
  An unboxing video
  
• 
  The order number
  
• 
  Details of the issue
  

Non-Returnable Items

The following may not be eligible for return:

• 
  Opened or used beauty and personal-care products
  
• 
  Products damaged through misuse
  
• 
  Products returned without original packaging
  
• 
  Items returned after the return period
  
• 
  Products with missing accessories or included items
  

Contact

For return or refund support, contact:

Nuvelloza Customer Support

Email: support@nuvelloza.com